Terms of use
Last Updated: 10/03/2026
These Terms of Use govern access to and use of the FairWork Desk website and services.
By accessing or using FairWork Desk, you agree to these Terms of Use. If you do not agree, you must not use the service.
1. About FairWork Desk
FairWork Desk is an online compliance query system designed to assist Australian businesses and advisors with workplace compliance questions.
The platform allows users to:
-
submit workplace compliance questions
-
receive structured responses based on retrieved legal sources
-
generate certain HR-related documents
-
maintain an internal audit record of queries and outputs
FairWork Desk is provided as an informational software tool.
2. No Legal Advice
FairWork Desk does not provide legal advice.
The platform is not a law firm and does not act as a lawyer, legal advisor, or HR consultant.
Responses generated by the system are automated outputs based on retrieved legal materials such as:
-
the Fair Work Act 2009
-
Fair Work Regulations 2009
-
National Employment Standards (NES)
-
Modern Awards
-
other official sources
Information provided by the system is intended for general informational purposes only.
Users remain responsible for assessing whether the information is appropriate for their specific circumstances and should seek independent professional advice where necessary.
3. Use of the Service
Users may access FairWork Desk only for lawful business or professional purposes.
You agree not to:
-
use the service for unlawful or fraudulent purposes
-
attempt to interfere with the operation or security of the platform
-
attempt to reverse engineer, copy, or replicate the system
-
access data belonging to other users or organisations
-
use automated tools to extract large amounts of data from the platform
We may suspend or restrict access if misuse of the service is detected.
4. User Accounts
Some features of the platform require a user account.
Users are responsible for:
-
maintaining the confidentiality of their login credentials
-
ensuring their account information is accurate
-
all activities performed under their account
You must notify us immediately if you believe your account has been accessed without authorisation.
We may suspend or restrict accounts if misuse, security risks, or breaches of these Terms are detected.
5. Accuracy and Limitations
FairWork Desk is designed to retrieve and analyse relevant legal materials in order to generate structured responses.
However:
-
the system may not retrieve all relevant legal provisions
-
responses may depend on the accuracy and completeness of the information provided by the user
-
legal obligations may vary depending on circumstances not included in the query
-
laws, awards, and regulations may change over time
For these reasons, users should not rely solely on system outputs when making employment decisions.
Where the system cannot determine a reliable outcome, it may refuse to provide an answer.
6. AI-Generated Outputs
Responses generated by the platform are produced using automated systems that analyse retrieved legal text excerpts.
Outputs may include:
-
a structured answer or refusal
-
citations to relevant legal provisions
-
excerpts from legal sources
-
confidence indicators
Users are responsible for reviewing and interpreting the information provided.
7. Audit Logs
FairWork Desk may record system activity in order to provide transparency and traceability.
This may include records of:
-
questions submitted
-
system responses
-
citations used
-
timestamps of activity
These records may be visible within the platform to authorised users associated with an organisation.
8. Service Availability
FairWork Desk is provided on an “as available” basis.
We do not guarantee that the service will be:
-
uninterrupted
-
error-free
-
available at all times
We may update, modify, suspend, or discontinue parts of the platform at any time.
9. Limitation of Liability
To the maximum extent permitted by law, FairWork Desk and its operators are not liable for any loss, damage, or expense arising from:
-
reliance on information generated by the platform
-
business decisions made using the service
-
interruptions or errors in the service
-
loss of data or system availability
This includes, but is not limited to:
-
employment disputes
-
regulatory penalties
-
financial losses
-
business interruption
Nothing in these Terms excludes rights that cannot be excluded under Australian law.
10. Intellectual Property
All intellectual property rights relating to the FairWork Desk platform, including software, design, branding, and system architecture, remain the property of FairWork Desk or its licensors.
Users may not copy, distribute, modify, or reproduce the platform or its underlying systems without permission.
Legal texts referenced by the system remain the property of their respective publishers.
11. Changes to These Terms
We may update these Terms of Use from time to time.
If changes are made, the updated version will be published on the website with a revised “Last Updated” date.
Continued use of the platform after changes are published constitutes acceptance of the updated Terms.
12. Governing Law
These Terms of Use are governed by the laws of Australia.
Any disputes arising from the use of the service will be subject to the jurisdiction of Australian courts.
13. Contact
If you have questions about these Terms of Use, you may contact us at:
Privacy policy
Last Updated: 10/03/2026
This Privacy Policy explains how FairWork Desk collects, uses, stores, and protects personal information when you use our website and services.
FairWork Desk is committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using FairWork Desk, you agree to the collection and use of information as described in this policy.
1. Who We Are
FairWork Desk is an Australian online compliance query system designed to assist businesses and advisors with workplace compliance questions.
The platform allows users to submit queries relating to Australian workplace law and receive structured responses based on retrieved legal materials.
2. What Information We Collect
We may collect personal information that you provide directly to us when using the platform.
This may include:
Account Information
When you create an account or use the service we may collect:
-
name
-
email address
-
account login information
-
organisation or company details
Service Usage Information
When you use the platform we may collect information such as:
-
compliance questions submitted through the system
-
responses generated by the platform
-
audit log records of system activity
-
timestamps and usage information
Technical Information
We may collect certain technical information automatically, including:
-
device and browser type
-
IP address
-
log files and usage statistics
-
system performance data
3. How We Use Your Information
We use collected information for the purpose of operating and improving the FairWork Desk platform.
This may include:
-
providing access to the service
-
generating responses to compliance queries
-
maintaining audit logs within the platform
-
managing user accounts
-
improving system reliability and performance
-
maintaining system security and preventing misuse
-
responding to user enquiries and support requests
We do not sell personal information to third parties.
4. AI Processing and External Service Providers
FairWork Desk uses external infrastructure and service providers to operate the platform.
This may include services used for:
-
cloud hosting and infrastructure
-
data storage
-
AI processing used to generate system responses
When you submit a query through the platform, the information you provide may be processed through these services for the purpose of generating a response.
We take reasonable steps to ensure that service providers handle data securely and only for the purpose of operating the platform.
5. Data Storage and Security
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access.
Security measures may include:
-
secure hosting infrastructure
-
access controls for system data
-
monitoring and logging of system activity
-
restricted administrative access
However, no internet-based service can guarantee absolute security.
6. Audit Logs
The platform records certain activities to provide transparency and traceability.
These audit logs may include records of:
-
questions submitted
-
responses generated by the system
-
timestamps of activity
-
the user account that initiated the action
These records may be visible to authorised users associated with the same organisation within the platform.
Audit logs are used to support compliance tracking and system integrity.
7. Disclosure of Personal Information
We may disclose personal information in limited circumstances, including:
-
to service providers that help operate the platform
-
where required or authorised by law
-
to protect the security or integrity of the service
-
to investigate misuse of the platform
We will not disclose personal information for marketing purposes without consent.
8. Access and Correction
You may request access to personal information that we hold about you.
You may also request correction of inaccurate or outdated information.
Requests can be made by contacting us using the contact details provided below.
9. Data Retention
We retain personal information only for as long as reasonably necessary to operate the service and maintain system records.
Some data, including audit log records, may be retained for longer periods where required to maintain system integrity and compliance records.
10. Cookies and Website Analytics
Our website may use cookies or similar technologies to improve user experience and analyse website usage.
Cookies may be used to:
-
maintain login sessions
-
remember user preferences
-
understand how the website is used
Users can adjust browser settings to manage or disable cookies.
11. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices of external websites. Users should review the privacy policies of those sites before providing personal information.
12. Changes to This Policy
We may update this Privacy Policy from time to time.
When changes are made, the updated policy will be published on this page with a revised “Last Updated” date.
Continued use of the platform after changes are published constitutes acceptance of the updated policy.
13. Contact
If you have questions about this Privacy Policy or how personal information is handled, you can contact us at:
Email: aaron_bedford@live.com
AI and Compliance Disclaimer
Last Updated: 10/03/2026
This page explains the role and limitations of the FairWork Desk system.
FairWork Desk is an automated compliance query platform designed to assist users in exploring information relating to Australian workplace law. The platform is intended to provide structured access to relevant legal materials but is not a substitute for professional legal or HR advice.
1. Informational Tool Only
FairWork Desk provides information generated by an automated system that retrieves and analyses excerpts from legal materials relating to Australian workplace law.
The platform is designed to assist users in locating and understanding relevant provisions of legislation and industrial instruments.
The information generated by the system is provided for general informational purposes only.
FairWork Desk does not provide legal advice, employment advice, or professional advisory services.
2. No Legal Advice
The platform does not act as a lawyer, legal advisor, or HR consultant.
Use of the system does not create any lawyer-client, advisor-client, or professional relationship.
Users remain responsible for evaluating whether the information provided by the system is appropriate for their particular circumstances.
Employment decisions should not be made solely on the basis of automated system outputs. Independent professional advice may be required depending on the situation.
3. Automated AI System
Responses generated by FairWork Desk are produced by an automated system that retrieves excerpts from relevant legal materials and generates structured outputs based on those excerpts.
These outputs may include:
-
a structured answer to a compliance question
-
supporting legal citations
-
excerpts from legal materials
-
confidence indicators
-
refusal messages where information is insufficient
Because responses are generated automatically, they may not account for all possible factual circumstances or legal interpretations.
4. Source-Based Responses
The system is designed to generate responses based on retrieved excerpts from official legal materials relating to Australian workplace law, including sources such as:
-
the Fair Work Act 2009
-
Fair Work Regulations 2009
-
the National Employment Standards (NES)
-
relevant Modern Awards
-
official regulatory guidance
Responses are intended to reflect the retrieved text excerpts available to the system at the time the query is processed.
However, the system may not retrieve every provision that could be relevant to a particular situation.
5. Refusal Instead of Speculation
FairWork Desk is designed to refuse to provide an answer when the system determines that the available legal excerpts or factual information are insufficient to support a reliable conclusion.
This behaviour is intentional.
In situations where the system cannot determine a supported outcome, it may:
-
refuse to provide an answer
-
request additional factual information
-
indicate that legal support is insufficient
Users should treat refusals as an indication that additional information or professional advice may be required.
6. User Responsibility
Users remain fully responsible for how they interpret and apply information provided by the platform.
The system does not replace the need for professional judgement when making employment-related decisions.
Users should review all cited sources and consider the full legal context before acting on any information provided by the system.
Where uncertainty exists, users should seek advice from a qualified legal or workplace relations professional.
7. Changes in Law
Australian workplace law is subject to change.
Legislation, regulations, and industrial instruments may be amended, updated, or replaced over time.
Although the platform aims to reference current materials, the system cannot guarantee that all responses reflect the most recent legal developments.
Users should confirm the current status of relevant laws and awards where necessary.
8. No Guarantee of Accuracy or Completeness
While FairWork Desk is designed to prioritise accuracy and source transparency, the platform does not guarantee that all responses are complete, accurate, or applicable to every situation.
The system operates using automated processes and relies on:
-
retrieved excerpts
-
user-provided information
-
system configuration at the time of the query
For this reason, outputs should be considered informational guidance rather than definitive legal determinations.
9. Use at Your Own Risk
Use of the FairWork Desk platform is at the user’s own discretion and risk.
To the extent permitted by law, FairWork Desk and its operators are not responsible for decisions made by users based on information generated by the platform.
This includes, but is not limited to, outcomes relating to:
-
employment decisions
-
employee disputes
-
workplace compliance issues
-
regulatory actions or penalties
Users are responsible for ensuring that their actions comply with applicable laws and regulations.
10. Contact
If you have questions regarding this disclaimer or the operation of the FairWork Desk system, you may contact us at:
Email: aaron_bedford@live.com